If a passenger has accidentally vomited or soiled your car, we are here to help you get back on the road as quickly as possible!
First, it is essential that you take a picture of the incident so that we can assess the extent of the damage. The second step is to have the damage cleaned up and to obtain an invoice detailing the cleaning that has been carried out and relating only to the damage caused by the passenger(s).
You then need to contact us with the details of the journey concerned, photos of the damage and the detailed invoice. We will then provide you with the most appropriate solution and compensation.
So, to sum up:
- 1st step: photos
- 2nd step: cleaning + invoice
- 3rd step: contact us by email with the photo(s) and the detailed invoice
- 4th step: we compensate you depending on the photo and detailed invoice required).
Take heart! We will do everything to make your car shine again!
If a case of fraud is proven, there will of course be no compensation.
