Account by phone number
- Be careful to choose the option "continue" and not "continue with Facebook".
- Enter your number and confirm it with your confirmation code
- Enter your password and login to your Heetch account
- Enter your number and confirm it with your confirmation code received by SMS
Didn't work? Don't hesitate to contact us via the form below, so we can solve it together :)
You have changed your number ? You don't have the number anymore ? Send us an email with the current number on your account and the new number, so that we can do what is necessary for you to log in again.
Facebook account
When a driver has several Facebook accounts on his phone, it creates connection problems on the application
When you have an active Heetch account linked to a Facebook account, you have to check that you are connected to the same Facebook account on your phone, if you have other accounts you have to delete them from your phone to avoid account conflicts.
Let's go through a few useful steps!
- First of all, make sure you are connected to a single Facebook account (your own). To do this, first go to your Facebook application and log in with your account. Then, you must also check that the same account is connected to the Facebook website (www.facebook.com) through your search engine (Chrome, Safari, Mozilla...)
- Open the Heetch application: Be careful to choose the option "continue with Facebook" and not "continue".
- Enter your number and confirm it with your confirmation code received by SMS
Ps : don't forget to update the app :)
If it did not work, do not hesitate to contact us via the form below
If you are new to the province and encounter difficulties with this, you can contact us by phone at 01 76 44 11 22 from Monday to Thursday from 2pm to 5pm.
