Your drivers' accounts are automatically suspended, before the final step: document verification.
Indeed, your drivers should verify their documents before they can drive on Heetch.
Documents required for verification:
- Driver's license (front/back)
- VTC card (both sides)
To check your documents:
You can "contact support"; we will send you a verification link.
At Heetch Café:
- Heetch Café Paris: 198 bis rue Lafayette, 75010 Paris,
Open Monday to Friday, 10am to 6pm. - Heetch Café Marseille: rue des Docks Atrium 10.6 (4th floor), 13002, Marseille.
Open only on Tuesdays (except public holidays) 10am to 1pm - 2pm to 6pm.
Only if you have urgent requests concerning your fleet: you can contact us by telephone on 01 76 46 15 23 7J/7.
