I have just registered drivers in my fleet and their account is suspended


Your drivers' accounts are automatically suspended, before the final step: document verification. 

Indeed, your drivers should verify their documents before they can drive on Heetch.

Documents required for verification:

  • Driver's license (front/back)

To check your documents:

You can "contact support"; we will send you a verification link.

At Heetch Café:

  • Heetch Café Paris: 198 bis rue Lafayette, 75010 Paris,
    Open Monday to Saturday, 11am to 7pm. 

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