We never charge more than once for the same trip.
When you order a ride via the application, we first proceed to a bank authorization, and this is an automatic process.
This means that we ask your bank to check the validity and the supply of your bank account. This authorization is not a debit, but it may appear temporarily on your bank statement as a debit for the estimated amount of your trip (at the time of the order):
- If the final amount of the trip is less than or equal to the estimated amount: we fully or partially debit the initial authorization. There is only one transaction.
- If the final amount of the trip is greater than the estimated amount: we create a debit on your card (for the final amount). The initial authorization is cancelled, however some banks still display it for a few days and then delete it.
- In case of a cancellation fee of 6 euros: we create a debit on your card (for the amount of the fee). The original authorization is cancelled, but some banks still display it for a few days.
Depending on the bank, the cancelled authorizations are not displayed in the same way. Do not hesitate to ask your bank directly. Online banks such as Nickel or Revolut take longer to clear or display the refund.
