You have discovered one or more debits for which you are not the author? There are several reasons for an unknown Heetch bank debit:
Possibility 1: Someone you know is using your account:
It is possible that you have registered your credit card on someone else's account, or that you have connected to a friend's cell phone, which continues to use your account or your credit card (perhaps involuntarily). So check with your friends and family.
Possibility 2: You may be a victim of bank fraud:
If you really have no idea where the debit(s) came from, don't panic! We will help you to clear up this mystery! It is imperative that you complete the form with the following information:
- The phone number associated to your Heetch account
- The amount(s) and date(s) of the debit(s)
- The last 4 digits of your credit card
- The expiration date
Please note! Without all this information, our teams will not be able to trace the debits!
Possibility 3: The wording of the debit indicated is "HEETCH TEMPORARY".
In this case, you will find your answers in this article: I have been debited but my trip has been cancelled
