You have received an email from us indicating that there is a risk that your account will be deactivated because we have recently noticed that your behavior on the platform is not exemplary.
There are several reasons for this:
- Abusive cancellations: You have cancelled a lot of rides in a short period of time
- Payment problem: You did not pay the full amount of the ride to your driver or you did not pay your ride at all or you have unpaid cancellation fees
- Bad attitude: We have received several reports and bad feedback from drivers following your rides
To avoid a suspension of your account in the coming months, please contact us via the form below to find out the different reasons that led us to warn you.
