If you can't log in anymore, it's probably because your account has been deactivated.
There are several possible reasons for this:
Abusive cancellations:
When you excessively and abusively cancel the rides you order when drivers had already agreed to pick you up, your Heetch account is suspended. Indeed, this is very frustrating for the drivers and it strongly harms the functioning of the application.
By ordering a ride via the app, you commit to do it for the advertised price, and for the advertised waiting time once the ride request is accepted by the driver. Sometimes you have no choice but to cancel a ride, but in your case, you unfortunately cancelled quickly each time and several times in a row.
You have received a message warning you about this. Of course, you can contact us and give us the phone number linked to your Heetch account so that we can look into this together.
Payment problems:
At Heetch, you have the possibility to pay your driver in cash. This can lead to payment problems... Your account can be suspended in two cases:
- You have not paid the total amount of the ride to your driver
- You have not paid your fare at all
- You have unpaid cancellation fees
In order to reactivate your account, you will have to pay your unpaid fees. You should have received a text message with the payment link and you can also check your trip history if you have any unpaid cancellation fees.
If you have any questions about these outstanding charges, you can contact us using the phone number linked to the Heetch account. We can then send you a payment link.
If there are no outstanding payments related to your account, then it may be a connection problem. In this case, you can check the article titled "I can't log in anymore".
Behavioral problems:
We may have received a few reports about your behavior towards drivers or an attitude that does not conform to the values of the Heetch application. In this case, we are obliged to deactivate your account to ensure that we maintain a quality service and respect the working conditions of our partner drivers.
