Not sure about the price of a ride? We'll try to find out what could have happened!
First of all, check on your ride if your situation corresponds to one of the possibilities below:
- The arrival address of the ride made is different from the one initially requested when ordering.
- One or more intermediate stops have been added and taken into account.
On Heetch, the fare is automatically calculated according to the distance travelled between the departure address and the arrival address, taking into account the intermediate stops if any.
The price may also be readjusted according to traffic conditions to correspond to the actual time spent in the vehicle (heavy traffic, unforeseen events, closed roads, etc.)
You can contact us via the form below and tell us which ride it is and what problem has arisen so that we can take a closer look
