You've ordered your Heetch, you've seen 5 minutes of waiting time announced on the app, you get off to anticipate the driver's arrival, and finally you wait longer than expected? You see the waiting time increase or stagnate? The driver gets further away? Yes, it is very annoying and we are very sorry, it is unacceptable!
In this kind of case, you can report it at the end of your ride, so that we can find the driver and the ride in question, and we can act so that it doesn't happen again. Please note that you can cancel your ride without any cancellation fees if your driver is unfortunately unreachable, very late or not heading in your direction. Don't worry, no fees will be charged in these cases.
Again, sorry for the wait and the lost time!
