- If your question concerns a cancellation made by a driver:
We are sorry if your driver had an unforeseen event and was forced to cancel your trip after accepting it, we are doing our best to prevent this from happening...
We always recommend calling your driver to check that he is getting to the meeting point and the waiting time, plus it creates a first contact!
It is also possible that the driver went to the address you indicated and unfortunately was unable to find you, which forced him to cancel the trip.
- If your question concerns a cancellation made by you:
You can of course cancel your trip free of charge if the driver is unfortunately unreachable, if he is late or if he is not heading in your direction. Don't worry, our system detects these cases. and you will not be charged any fees in these cases.
- If your trip was nevertheless subject to cancellation fees (debit of €6):
Contact us via the dedicated article, we will carry out a verification: I have been charged/I am being asked for cancellation fees.
- The amount of the trip was debited to me despite the cancellation of the trip: refer to the article I was debited even though my trip was canceled
