Ride validated, your driver is on his way ! Unfortunately, he doesn't seem to be getting closer to you!
A blocked road, a deviation, sometimes the hazards of direct can cause a small change in the path taken to meet you.
Do not hesitate to contact him directly via the app to make sure that everything is ok.
It's been more than 5 minutes since you ordered, your driver is not reachable and he is still not heading in your direction?
If these 3 conditions are met, you can cancel and no fee will be charged for this situation. We will check with him later to find out what happened.
- If your trip was nevertheless subject to cancellation fees (debit of €6):
Contact us via the dedicated article, we will carry out a verification: I have been charged/I am being asked for cancellation fees.
- The amount of the trip was debited to me despite the cancellation of the trip:
Please refer to the article I was debited even though my trip was canceled
